Please take time to read the following terms and conditions carefully. They are the basis of the contract between yourself and Frontier Swimming.
1.1 You have made a booking with Frontier Swimming (company number: 11419498) ("we" or "us").
1.2 The booking confirmation, together with the Booking Ts&Cs, constitutes the entire agreement (the "Agreement") between us and you. If any of the details in the booking confirmation appear to be incorrect please contact us.
1.3 You hereby agree that you accept the terms of the booking confirmation together with the Booking Ts&Cs on behalf of yourself and any person you are booking on behalf of, and that all such persons shall at all times adhere to the specific terms of conduct within the venue. For the purposes of this Agreement, "you" shall include the person named on the booking confirmation and any person they are booking on behalf of.
1.4 All correspondence from us will be sent to the person named as the customer on the booking confirmation. All regular communications from us will be sent in email format and it is your responsibility to inform us of any changes to your email address.
2. Relationship with the instructor
2.1 The Instructor is a swimming teacher authorised and accredited by Frontier Swimming Limited to teach swimming lessons in accordance with the Frontier Swimming methodology.
2.2 The Instructor is the person who will be providing the Classes to you, in accordance with the terms of the Agreement.
2.3 The Instructor can be temporarily or permanently replaced during the course of lessons.
2.4 The Instructor can only be responsible for students during their Classes, and parents and/or guardians are responsible at all other times. The Class begins when the Instructor accepts charge of the student from the parent or guardian and ends when the student is returned to the designated pick-up and drop-off point at the end of the Class. Although Instructors will endeavour to hand the student back directly to the parent or guardian, the student is the full and sole responsibility of the parent or guardian when the student is returned to the designated pick-up and drop-off point at the end of the lesson. Parents and/or guardians must stay on the pool premises at all times.
2.5 In the event of a swimmer, parent, guardian, sibling or other associate: (i) refusing to obey an instruction from the Instructor or one of their staff members; (ii) behaving in an unruly manner towards the Instructor, one of their staff members or any other person; or (iii) causing damage to pool premises, or any of the furniture fixtures or equipment in those premises, the swimmer shall not be permitted to continue with the Classes. We shall then have the right to terminate the Agreement without further notice and without being required to offer any credit or refund to you and you shall not be accepted for any future course organised by the Instructor or the Agent.
2.6 We and the Instructor work together to ensure that recommended water temperatures are maintained, but in certain circumstances temperature may vary and cannot be guaranteed. Neither we nor the Instructor are liable for the pool or other facilities or any Losses or injuries suffered by you or any third party as a result of them.
(a) In the event that you wish to book onto a set course of Classes ("Course") in respect of which the Instructor has already started delivering such Classes, you may do so only if you book onto and purchase all of the remaining Classes of such Course.
(b) The agreed start date of any Class or Course which you have booked onto cannot be amended once payment has been received by us.
(c) Bookings are not confirmed until payment has been received. You will always be provided with a confirmation of your booking via email.
(d) Our invoices include VAT.
(e) We are unable to give refunds, credits or re-book lessons for any non-attendance. This is because we still accrue the cost of the pool and the teacher’s time.
(f) Please note classes need to be booked and paid for on a termly basis. Therefore the amount that is invoiced will vary per term depending on the number of weeks in the term.
(g) Where lessons are started once the term has begun, fees will be charged on a ‘pro rata’ basis.
3.2 Children swimming in a 1:2 lesson working toward stage 3; if a partner cannot be found for the child, Frontier Swimming will honour the booking for one term, and the first two scheduled lessons of the following term. If a partner still has not been found by the end of the second scheduled lesson of the following term, you will have the following options:
3.2.1 Change your booking to 1 : 1 private lessons for the following term
3.2.2 Source a partner of a similar age/skill level to join the lesson yourself
3.3 People should not swim if they have any significant illness such as ear infection, chicken pox or a very bad cold. If any person entering the water has had sickness or diarrhoea, they should not use swimming pools whilst symptomatic, or for 48 hours after symptoms have completely ceased. People diagnosed with cryptosporidiosis should not use swimming pools for 14 days after symptoms have resolved
3.4 You are fully responsible for ensuring your child (children’s lessons) are fit and healthy to attend the classes. If you or your child have any existing medical conditions you should seek advice from your doctor prior to attending the lessons. Whilst every care will be taken to ensure the health and safety of your child, Frontier Swimming does not accept any responsibility for any negative impact on the lessons or child’s wellbeing due to a medical condition that was or was not disclosed to us. Frontier Swimming also reserves the right to cancel the lessons in this case (without a refund should the medical condition not have been disclosed)
3.5 Children should not be fed for 1 hour before the lesson (45 mins for fluid/milk). No food or drink on the poolside (other than water or baby milk)
3.6 Make-Up Lessons shall not form part of the Term Package.
4.1 4 weeks before the end of term you will be contacted by one of our team with information regarding the next term. If you fail to make payment 1 week before the end of term your child’s place will be offered to someone else unless special arrangements have been made and confirmed via email by Frontier Swimming.
5.1 If within 7 days of invoice issue you inform Frontier Swimming Ltd. that you would like to cancel your term time booking, you will receive a refund of the fees paid, less an administration charge of 10% of the full invoice fee (incl. of VAT). This offer does not apply to bookings made within 7 days prior to the start of the term, in which case you will receive a refund of the fees paid, less one lesson plus an administration charge of 10% of the full invoice fee (incl. of VAT)
5.1i If you wish to cancel a Term Package after seven (7) days of making your booking you may do so by contacting us in writing at any time before your first Class or up to three (3) Working Days after your first Class. You will receive a refund of tuition fees paid less fees for the Class provided if applicable, less a twenty per cent (20%) administration charge.
5.1ii After this period, we shall not provide any Class Credits or refunds in respect of any Classes that you are unable to attend for whatever reason.
5.3 We offer one make up per term for our lessons when we receive 24 hours’ notice via email.
5.4 All make ups must be made in the term that the lesson was missed. We do not offer any make ups for any other lessons.
5.5 Where the pool or Instructor is unavailable for your lesson you will be notified as soon as possible before your lesson. A replacement lesson will be provided in this instance.
5.6 Lesson credits are only valid within the term booked.
5.7 Cancelled Lessons
(a) Classes may be cancelled at short notice where a pool is considered unfit for teaching purposes by venue management.
(b) If we are unable to provide the Class for any reason we will offer you a Class Credit. If we cannot provide a Class Credit for the enrolled student to instructor ratio, you may be offered an alternative lesson at a different ratio. If we cannot provide a Class Credit subject to availability, you will be entitled to a Financial Credit to the value of the class not provided. Such Financial Credit must be used within six (6) months of the date of cancellation or the credit will be forfeited and no refunds shall be made.
(c) We reserve the right to cancel and refund bookings at any time for any reason.
5.8 Changes once the course has started
(a) Dependant on availability, Frontier Swimming can accept a maximum of one permanent lesson time change per term. If there are no alternative days/times that suit your schedule, unfortunately Frontier Swimming cannot be held responsible for any schedule conflicts.
(a) Any authorised refunds are subject to a 15% fee.
(b) Refunds will take up to 5 - 10 business days to process.
(a) A Doctors note must be provided for a serious illness or operation. Only on submission of this note can allowances in the form of replacement lessons be considered.
5.11 Non potty trained children
At Frontier Swimming we run a double nappy policy for all children that are not potty trained. This consists of a Huggies swim nappy (found in all major supermarkets) and a “Happy Nappy” made of a neoprene, wetsuit like material. This double layer of protection ensures that if your child one has any “accidents” the damage will be contained and we will not have to cancel lessons for everyone else.
5.12 Increase of fees
(a) Frontier Swimming Ltd reserves the right to increase course fees.
Fees will be advertised in advance of any new course.
5.13 Schools Policy
As we have contractual arrangements to use the swimming pools as a third party provider, you are required to adhere to the club rules and policies at all times. For a copy of these please ask. General courtesy and awareness is required at all times.
5.14 Push Chairs
(a) Only strollers that can fold down are allowed into venues and must be stored in the relevant area subject to club rules. A storage area will be provided. Please ensure your stroller is folded down before you change.
5.15 Change of details
(a) You must inform us of any change in address, contact details, student health or condition and also if there is a change of Guardian / Carer. These changes and any other relevant change should be made in writing to the Bookings Administrator.
6. Code of conduct
(a) No running
(b) No eating or drinking fizzy drinks on poolside (water allowed)
(c) Please remove shoes at door or use a pair of blue overshoes
(d) Please shower before and after entering the pool to promote good hygiene
(e) Parents with children aged 2 years+ will allow them to enter the pool by climbing the ladder, instructor will guide them down the other side
6.8 Data Protection
Frontier swimming state it uses legal obligation as a Lawful Basis for processing personal data. The purpose is to respond to enquiries, process online orders and determine a student's swim level. We are registered under the Data Protection Act 2018 to process and store data on living individuals. A copy of our data protection act can be found on the Frontier Swimming website.
7.1 Limitation of Liability
(a) If you incur any Loss in connection with or arising from the performance of any of our obligations under the Agreement and our liability to you as a result thereof is established, our total aggregate liability to you under the Agreement or otherwise shall in no circumstances exceed the sum of the amount paid by you to us in respect of the tuition fees you paid us for the Classes during the preceding twelve (12) months immediately prior to the act or omission giving rise to the Loss provided that this clause will not apply to any Loss arising from death or personal injury resulting from our negligence.
(b) Notwithstanding anything to the contrary in the Agreement we will not, except in respect of death or personal injury caused by our negligence, be liable to you by reason of any representation or implied warranty, condition or other term for any Loss (whether occasioned by our negligence or that of our employees or agents or otherwise) arising out of or in connection with any act or omission on our part relating to the supply of any Classes, products or equipment by us or the Instructor.
(c) We will not, except in respect of death or personal injury caused by our negligence, be liable to you for any Loss incurred by you as a result of the Instructor's acts or omissions relating to the supply of any Classes, products, services or equipment or otherwise and whether or not done on our instruction or otherwise.
7.2 Force Majeure
The Agreement will be suspended during any period that we believe either we and/or you are prevented or hindered from complying with our respective obligations under any part of this Agreement by any cause which we designate as force majeure including strikes, disruption to the supply chain, political unrest, financial distress, terrorism, fuel shortages, war, civil disorder, and natural disasters. If such period of suspension exceeds one hundred and eighty (180) days, then we will, upon giving written notice to you, be able to require that the Agreement is terminated.
Neither our failure to exercise any power given to us hereunder nor to insist upon strict compliance by you with any obligation hereunder nor any custom or practice of yours or ours shall constitute any waiver of any of our rights under the Agreement. Our waiver of any particular default by you must be in writing and shall not affect or impair our rights in respect of any subsequent default of any kind by you nor shall any delay by us or omission of ours to exercise any rights arising from any of your defaults affect or impair our rights in respect of the said default or any default of any kind. Any waiver of any rights by us will also operate as a waiver by you of any equivalent rights that you may have.
The Agreement will not be modified in any way except by a written instrument signed by both of you and us.
7.5 Third Party Rights
The parties to the Agreement do not intend that any term shall be enforceable by a third party as defined in the Contracts (Rights of Third Parties) Act 1999 (the "Act") under the provisions of the Act.
7.6 Choice of Law and Jurisdiction
The Agreement shall be governed by and construed according to English law. All disputes between us concerning the Agreement shall be subject to the jurisdiction of the High Court in London.
7.7 You accept and acknowledge that we may do underwater video analysis of students once a month as part of our services.
In line with the 1988 Copyright Act, Frontier Swimming Ltd reserves the right to use any or all photography or video taken by us during our underwater video analysis sessions or photo shoots for our own publicity and promotion purposes. We will always notify you if we wanted to use a any images/videos. Such images remain the sole property of Frontier Swimming Ltd and your agreement to these terms releases all image rights in favour of Frontier Swimming Ltd.